Shipping / Returns

Thank You for ordering with HairFromHeaven!  

We ask that you keep your billing and shipping address the same, but it is not required. Make sure that you're entering the correct billing address that is attached to you bank/credit card. If you do not enter the correct billing address your card will not process the payment. 

1. How long is processing, shipping, and handling?

Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday, Saturday, or Sunday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days. 
Sale Processing time: During high sale volume such as (50% off 60% off, 70% off, and any major holiday) processing time may take up to 7 or more business days for your order to be shipped out.

Domestic Express Shipping is 2-3 Business days depending on your location.

Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.

All Packages Delivery is with the USPS. Business days are Monday-Friday

2. When will my tracking number start to update?

After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email. Please check your spam/ junk folder if you don’t see it inside your inbox. If you haven’t received a tracking number after 3 days from placing your orders please contact customer service at hairfromheavencustomercare@gmail.com. 



3. Can I make changes to my order?
Orders can be changed, within 24 hours of your checkout purchase. To make a change in order during that time please contact Hairfromheavencustomercare@gmail.com. 


4. May I return my order?

Yes, we offer a return policy on unopened hair extensions within seven (7) days within you receiving your order. We have very low return rates and we are proud of the high quality hair extensions that we offer, but we understand that there may be a case in which you need to return or exchange your order and we are more than happy to accommodate returns and exchanges on hair extensions that have not been opened, worn or tampered with!


You must contact us first before refunding your package at Hairfromheavencustomercare@gmail.com within the seven (7) day return period. All HairFromHeaven hair extensions must be shipped back unopened in it's original packaging and the packaging must not be defected in any way or a return will not be issued, we do not offer returns or exchanges if the HairFromHeaven seal on the bundle has been broken!



5. When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned hair extensions were not opened and the HairFromHeaven seal was not broken. Refunds are normally returned back to your bank Card within 24-72Hrs.